Shipping policy

Shipping Policy

Effective Date: 2026

Order Processing

Orders are processed within a reasonable timeframe after purchase. Processing times may vary based on:

Product availability

Batch production schedules

Order volume

Processing time does not include shipping transit time.

Shipping Carriers & Delivery Estimates

NYNESENSE ships orders using third-party carriers.

All delivery timelines provided are estimates only and are not guaranteed. NYNESENSE is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Risk of Loss

Title and risk of loss transfer to the customer once the order is delivered to the shipping carrier.

NYNESENSE is not responsible for loss, theft, or damage occurring after carrier acceptance.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

NYNESENSE is not liable for delayed, lost, or misdelivered shipments due to incorrect or incomplete addresses provided by the customer.

Refused, Returned, or Undeliverable Packages

Orders that are refused, returned to sender, or deemed undeliverable due to customer error are not eligible for refund.

Additional shipping fees may apply to reship returned packages.

International Shipping

International customers are responsible for all applicable:

Customs duties

Taxes

Import fees

Regulatory restrictions

NYNESENSE is not responsible for shipments delayed, rejected, or confiscated by customs authorities.

Shipping Issues & Carrier Claims

Once tracking information is provided, customers must contact the shipping carrier directly regarding delivery issues.

NYNESENSE may assist with carrier inquiries at its discretion but cannot guarantee carrier resolution.

Acknowledgment

By placing an order, you acknowledge and accept this Shipping Policy in full.