Refund policy

Return & Refund Policy

Effective Date: 2026

All Sales Final

Due to the consumable, hygienic, and artisanal nature of fragrance products, all NYNESENSE sales are final.

Returns, exchanges, or refunds are not offered for reasons including, but not limited to:

Personal preference or scent perception

Strength, longevity, or projection

Dissatisfaction after use

Allergic or sensitivity reactions

Order Cancellations (Before Processing Only)

A refund may be considered only if a written cancellation request is received before order processing begins.

Once an order has entered processing, packaging, or shipment, the order is final and non-refundable.

Damaged or Incorrect Orders

If an order arrives damaged or incorrect, you must contact NYNESENSE within 48 hours of delivery and provide:

Your order number

Clear photographic evidence of the issue

Verified issues may be resolved at NYNESENSE’s discretion through replacement or store credit.

Refused or Returned Shipments

Orders that are refused, returned to sender, or undeliverable due to customer error (including incorrect shipping information) are not eligible for refund.

Acknowledgment

By placing an order, you acknowledge and accept this Return & Refund Policy in full.